Privacy & Policy

At JACKSON&BROWN Coffee we’re committed to protecting and respecting

your privacy


This Policy explains when and why we collect personal information about people who register on our website, how we use it, how we never share it with any third parties and how we keep it secure.


We may occasionally change or amend this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. However, the main principles of being clear about when and why we collect personal information, not sharing it with any third parties and keeping it secure will remain constant. By using our website, you are agreeing to be

bound by this Policy.


Any questions regarding this Policy and our privacy practices should be sent to

How do we collect data from you?

We collect information from you when you have chosen to you buy from us, or when you contact us directly for example to let us know that you have changed your address or have changed your email address or telephone number(s), or if you register with us to receive our email newsletter.

What type of information is collected from you?

The type of information we collect from you might include, your name, address, email address, any special delivery instructions and where a parcel can be left if you are out when it is delivered, what you have ordered from us and when. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some deliveries, this number may be given to our couriers. When you purchase from us, your card information is not held by us, it is collected by our third-party payment

processors who specialize in secure online capture and

processing credit/debit transactions.

How is your information used by us?

We may use your information to:


Process orders that you have made

Confirm an order with you

Update you on the status of your order

Update you on the delivery of your order

We review our retention periods for personal information on

a regular basis. We are required to hold some types of

information to fulfill our obligations.

Who has access to your information?

We will not sell or rent your information to third parties.


We will not share your personal information with third parties for

marketing purposes.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


We will not email you (other than the processing and status of your order) unless you have given your prior consent. In other words once you have positively consented for us to do so.


We will never contact you by phone or text for any reason other than to advise you of an issue with delivery of your product, or non-availability of a product that

you have ordered from us, or unless you have specifically

requested that we contact you.

How can you access and update your information?

You have the right to ask for a copy of the information JACKSON&BROWN

Coffee hold about you.

Use of 'cookies'

Like many other websites, we use cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalized service. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. 


It is possible to switch off cookies by setting your browser preferences. However, please note that if you choose to do this you may experience problems using our website as cookies are required to be enabled for the ordering process to work.

Review of this policy

We keep this Policy under regular review. This Policy was last updated in July 2018.